Connected Devices and Internet of Things (IoT)

Texting from your laptop. Turning off the light by instructing your speaker. Locking your front door through your phone from miles away. Our day-to-day life has become increasingly intertwined with technology. As more devices become linked via cloud computing and the expectations of customers change, there’s a heightened need for companies to understand how people interact with these connected devices and new experiences.

Depending on your needs, you may prioritize seeing how real-world users use a device in their day-to-day and what praise or criticism they may have.

Or, it may be more fitting to localize on how customers expect companies to show up and solve problems with connected devices.

And last but not least, your focus may lie with observing how users interact with a prototype of a connected device and validating early-stage designs.

UserTesting offers three connected device-focused templates that provide sample questions that can be used as-is or customized to fit your organization’s exact testing requirements. Pick one out of the three options, or use them all.

Opt for this template when you’re looking to gain a more complete picture of customers’ expectations, expanding into connected devices, or are optimizing current connected device experiences.

While this list isn’t exhaustive, use it as a starting point for the possibilities.

   - Wearables

   - Smart appliances

   - Smart speakers

   - Smart TVs and displays

   - Streaming devices

   - Thermostats

   - Security systems