Introducing the Human Insight Platform
A video-first platform where you can see and hear the experiences of real people as they engage with your products, designs, apps, processes, concepts, or brands.
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Join our Nov 14 webinar to learn about the latest updates to the UserTesting suite of products.
Why organizations partner with UserTesting
How it works
Audience solutions
Get rich, high-quality feedback fast from participants with the UserTesting Contributor Network or recruit your own contributors with Custom Network, Invite Network, or our customer communities integration. The platform supports end-to-end audience management to free you from admin work.
- Audience recruitment
- Quality control
- Contributor onboarding and support
- Profile management
- Incentive payments
- Security, privacy, and compliance
![team video conferencing](jpg/product%20design%20teams%201.jpg.jpg)
Customer Experience Narrative (CxN) Core
Start capturing contextualized customer perspectives in a matter of hours with our drag-and-drop test builder, the template gallery, and ML-powered test distribution engine.
Test capabilities include:
- Live interviews
- Usability testing
- Brand and messaging testing
- Card sorting
- Tree testing
- Clickstream tracking
![woman at whiteboard](jpg/consumer%20technology%20woman%20at%20whiteboard.jpg.jpg)
Human Insight Management
Quickly generate and analyze insights to inform business decisions. Data visualization, ML-generated instant insight, and collaboration tools are accessible through our platform for post-test analysis and sharing across your organization.
- Data visualization
- Auto-generated analytics and transcriptions
- Intelligent insights
- Folders and workspaces
- Highlight reels
- Results download and sharing links
![man doing user testing with a facilitator](jpg/human%20insight%20management.jpg.jpg)
Data and machine learning
UserTesting’s AI and machine learning implementation is designed to remove repetitive tasks while allowing humans to focus on nuanced, high-cognitive tasks. From participant quality control to sentiment and behavioral analysis, our proprietary machine learning models are embedded throughout the insights discovery workflows to accelerate time to insights.
![man at laptop](jpg/data-machine-learning.webp.jpg)
Forrester: UserTesting delivers a 665% ROI over three years
A recent Total Economic Impact™ (TEI) Study, conducted by Forrester on behalf of UserTesting, illustrates how organizations using the UserTesting Human Insight Platform can realize $2.03M in value and 665% in ROI over a three-year period.
![Image for guide Forrester: UserTesting delivers a 665% ROI over three years](webp/image-guide-forrester-usertesting-delivers-results-1236x80053a3.webp)
Open API and ecosystem
![Integration logos for Platform Overview page](webp/image-integration-logos-collaboration-2048x352cf97.webp)
![Logos for integration](webp/image-integration-logos-optimization-2048x352cf97.webp)
![Logos for integration](webp/image-integration-logos-crm-2048x352cf97.webp)
![Integration logos for Platform Overview page](webp/image-integration-logos-productivity-2048x352cf97.webp)