UK financial services: be ready for the FCA’s new Consumer Duty Compliance
March 29, 2023
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The new FCA Consumer Duty Act, starting on July 2023, is a revolutionary shift in consumer experience and satisfaction with financial organisations
The Consumer Duty rule stipulates that consumers should receive communications that they can understand, products and services that meet their needs, offer fair value, and have the customer support they need when needed.
If your role impacts how your customers interact with your product or experience, then this session will not only help you understand how your team can prepare to create exceptional experiences for your customers with actionable customer feedback but also ensure you are meeting the requirements of the upcoming FCA Consumer Duty Act.
Make sure you are staying compliant with the FCA’s new Consumer Duty compliance and join UserTesting's Solutions Consultant, Naksha Ruiz Ghirardelli, to learn how you can meet the expectations of the new rules using consumer insight to become compliant.
Join us and find out:
- What areas of your organisation the FCA Consumer Duty rules effect
- How to make sure you are meeting the four key expected outcomes of the Consumer Duty Compliance with UserTesting’s checklist
- How your team can prepare to create exceptional experiences for your customers with actionable customer feedback to ensure you are meeting the compliance requirements
Register to watch now.
