Humanising self-service banking with UserTesting
July 27th, 2021 | 30 minutes
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Over the last year, the need for seamless self-service has become a necessity for Financial service companies, as the pandemic has left many customers’ feeling anxious about the future state of the economy and their personal finances, leaving customers in need of quick and easy customer support and advice.
With the average customer call costing companies over £4, there is now more pressure than ever before for financial institutions to ensure they are humanising their self-service digital touchpoints to drive digital adoption.
Join UserTesting’s Head of EMEA Solutions Consulting, Louis Granger to discover;
- Why self-service experiences are falling short of customer expectations
- Who is getting it right and how to benchmark your experience effectively
- How to modernise your digital self-service touch-points and increase adoption
