Retail and ecommerce

Walmart Canada + UserTesting

Read how Walmart Canada scales their UX practice
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Walmart sign on wall of super store
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Industry: Retail and ecommerce
Company Size: Enterprise
Role: Designer
Customer Type: B2C

About Walmart

Walmart Canada is the Canadian division of Walmart, the largest retailer in the world with over 265 million customers and members visit approximately 11,400 stores under 55 banners in 26 countries and eCommerce websites. With fiscal year 2020 revenue of $524 billion, Walmart employs over 2.2 million associates worldwide. As of January 2020, Walmart Canada's total count is 408 stores, including 343 supercentres and 65 discount stores.

Walmart achieved

537%
Return on investment
$2.3M
In total benefits over three years
6
Months payback period or less

Teams are empowered

UX/Design

Make confident decisions throughout development while continuously testing and iterating to keep up with ongoing innovation.

Product

Drive user-informed decisions early in product development and avoid failure by discovering unmet needs without delay.

Research

A standardized insight strategy helps researchers get the right data at every stage of development and drive their roadmap of UX improvements.

with the solutions they need

UX insights platform

Discover our simple and secure platform to meet all your UX goals

Dedicated research experts

Scale your UX processes with the guidance of our best-in-class research partners

Access target audience

Recruit from over 120 million global participants with the right research approach

Speed-to-insight

Fast and shareable access to behavioral data on task success rates, time on task, and visual heatmaps

UX Measurement

Standardize your practice to measure progress over time and performance against competitors in one place

Democratization

Empower your team by providing easy access to UX resources and education to boost the value of UX

Confident design decisions

Increase confidence in your design decisions with behavioral data and higher sample sizes.

Walmart store interior produce section wide view