UserTesting product releases
October 2023 product release
Get the right human insights faster to make better decisions and amplify business results.
Designing and building exceptional user experiences requires gathering feedback from the right people, running effective and efficient experiments, and getting insights to the right stakeholders fast.
We’re pleased to launch several new product features and services to help teams find hard-to-reach audiences, share insights across their organizations, and provide research capacity to deliver insights fast. The capabilities included with this release include new third-party integrations, niche audience recruiting, a portfolio of unified support services, and research delivery for all UserTesting customers.
Get insights faster by finding the right audiences, even those that are hard to reach. Expand your team’s capacity with turnkey research produced by experts at UserTesting.
Niche audience recruitment: Capture critical insights from unique and hard-to-reach audiences. Understand your target audience’s needs and identify opportunities to develop solutions that propel your business goals.
UserTesting Insight Services: Outsourcing research saves costs, provides expertise, and offers customized solutions for growth and informed decision-making. It also ensures data security, risk mitigation, and efficient research management.
UserTesting University: The various learning academies across UserZoom and Enjoy HQ have been combined into UserTesting University to simplify the customer learning experience.
UserTesting Support Services: Get help when you need it from our award-winning Customer Support team with both research and technical expertise. All UserTesting customers are now covered under the same support plan.
UserTesting AI insight summary (beta): Uncover powerful new insights, more efficiently, by leveraging AI to automatically summarize key learnings and identify important moments from video, text, and behavioral data. AI-generated results also point you to the source videos to verify the results.
Previous product releases
Keeping customers at the center of your organization can be challenging. As multiple teams work to quickly design and build products and experiences that meet evolving customer needs, they need a way to collaborate seamlessly in real-time.
UserTesting is here to help. With our latest market release, we’re excited to launch new features that allow you to inform more business decisions and boost your organization’s understanding of customers by bringing insights into your existing tools and solutions and capturing and sharing insights easily.
With this release, make collaboration more effective across a variety of popular tools so your teams can stay focused on your customers. Easily capture and share what your customers think through testing, recruitment, and presentation with new platform enhancements.
Inform more business decisions
Bring human insights directly to the collaboration process by sharing UserTesting videos, clips, and highlight reels.
FigJam, Miro, and InVision integration: Embed video-based customer feedback. Watch it with your team in FigJam, Miro, and InVision’s collaborative tools to spark ideas and drive customer-centric decision-making.
Jira Product Discovery integration: Support product discovery, ideation, and prioritization by adding direct customer feedback videos in Jira Product Discovery.
Contentsquare integration: Learn why users are taking certain actions by viewing behavioral patterns on your website with Contentsquare and investigating directly with customers through UserTesting.
Capture and share insights more easily
Integrated tree testing (UserTesting): Leverage tree testing more effectively to uncover common areas of confusion, refine site navigation, and improve the customer experience.
Highlight reel experience (UserZoom): Merge clips to create highlight reels that can now be saved, edited, tracked, and shared directly from UserZoom. Capture contextualized, unfiltered insights and see nuanced expressions to build empathy for customers.
Moderated auto recruitment for France (UserZoom): Save time recruiting and scheduling participants in France for moderated interviews. Quickly generate high-quality insights from participants living in France.
New homepage (EnjoyHQ): The new user-friendly homepage gives you even faster access to the most important insights you and your team generate from your shared repository.
Workspace permissions (EnjoyHQ): Protect sensitive documents and govern your content by assigning users different permissions for different workspaces. Easily control permissions for each workspace. (Coming soon)
Real-time collaboration (EnjoyHQ): Collaborate live with your entire team across all editable documents, and get alignment as you create. Co-create with your team to encourage collaboration and early buy-in.
Unlock new and powerful customer insights to inform more decisions across the business
Organizations are relying on their teams to work faster and more effectively than before to quickly adapt to customer needs, eclipse the competition, and survive. This means teams are being asked to design, build, and iterate products and experiences faster while staying customer-focused.
That’s why we’re excited to announce UserTesting’s latest market release. We’re launching new features to the Human Insight Platform that empower teams to ensure customer insights inform more decisions across their organization and make a bigger impact.
With this release, teams can quickly gain a richer understanding of their customers through behavioral analytics, machine learning innovations, and brand-new visualizations, as well as extend their customer’s voices throughout the organization with easier ways to organize, seek, and share insight.
Get a richer understanding
Friction detection: Easily drill down into moments of friction to understand and address customer needs. Machine learning models automatically tag moments when a person encounters friction during a test session to provide a look at what your customers are doing when interacting with your digital product.
Transcript improvements: Improvements to English-language and newly available Spanish-language transcription help save you time when analyzing and sharing feedback. Plus, this update makes UserTesting’s transcript-based intelligent insights, such as sentiment analysis and smart tags, more effective.
Extended capabilities for Invite Network: Access even more audiences by no longer requiring email collection and save time analyzing feedback from contributors outside of the UserTesting Contributor Network.
Amplify customer voice
Microsoft Teams integration: Easily share videos and content directly from the UserTesting platform to Microsoft Teams.
Folder organization enhancements: Work more effectively with enhanced tools to organize your UserTesting platform and workspace. Folder organization enhancements help you categorize your work and reduce the time to find previous tests and results.
Integrated login experience: Coming soon, mutual customers of UserTesting, UserZoom, and EnjoyHQ will have access to an integrated login experience that enables them to easily switch between their subscribed platforms.
With another year in the books, 2023 is here. Regardless of what this year's roadmap entails, whether it's continuing a transformation or fine-tuning your digital experience, the start of the year is a great time to reflect, ignite, and align a commitment to your customers.
That’s why we’re excited to announce UserTesting’s latest product release. We’re launching new features to the Human Insight platform that empower teams to make customer-driven decisions with greater efficiency, organization, and collaboration.
With this release, informed decision making is more efficient than ever with features that streamline workflows and facilitate collaboration like curated workspaces, screener question guidance, and highlight reel enhancements.
See what's included below, register for a webinar overview, or request a free trial.
Make it faster for co-workers to find content relevant to them. Ensure teams can easily work together and share customer insight rapidly.
Streamline workflows
Workspace page: Ensure platform users get the most value possible by curating relevant content on a landing page that shows up when they log in. Curate tests and highlight reels into scannable, personalized views.
Hidden workspaces: Create communal environments where users with similar goals can easily collaborate and share. Allow account administrators to toggle access to workspaces to hide from general audiences. Integrate users in one account while providing centralized control over tests and session units.
Highlight reel enhancements: Enable your organization to make customer-centered decisions faster with improved highlight reel functionality. Share customer stories with stakeholders in an easily consumable and actionable format.
Get fast feedback
Screener guidance: Accelerate speed-to-insight with in-app tips identifying screener questions that slow down test fulfillment. When tests are slow to find contributors, screener guidance identifies the pass rate of your questions, allowing you to edit and broaden your screener questions to ensure tests fill quickly.
Mobile card sorting: Make better-informed information architecture decisions with video-capturing mobile card sorting. Create tests where Contributors can easily complete card sorting tasks directly in the UserTesting mobile app.
Additional features
Improved accuracy with machine learning: Work confidently knowing continued machine learning investments improve the efficiency of automatic test result analysis, including transcription accuracy. Sentiment analysis and Smart Tag accuracy have improved, reducing the data analysis required.
Privacy and compliance: UserTesting holds nationally and internationally recognized certifications as exacting standards for security and privacy. By adhering to these standards, UserTesting is committed to going above and beyond our customers’ expectations for security and privacy, such as the third year in a row for SOC 2 Type-2 certification, the second year in a row for ISO 27001 information security compliance certification, and a newly certified ISO 27701 for privacy compliance.
As the end of the year comes into focus, a burst of energy and focus is in the air. The holidays are just around the corner, Black Friday and Cyber Monday initiatives are ready to launch, and teams are working harder than ever to exceed the growing expectations of customers.
That’s why we’re excited to announce that, in our latest market release, we’re introducing new features that will help teams access, scale, and leverage valuable customer insight, across your organization.
In this release, we're enhancing our product experience with better contributor connections and feedback collection, outcome-focused test creation, and analysis automation, and improved access to insights for all teams.
Understand your customers
Better content discovery and stakeholder participation capabilities, designed to make insights more available for all teams across an organization.
Card sorting: Design better information architecture that aligns with your customers’ mental models with a fully integrated card sorting experience.
Quantum Metric: Seamlessly bridge qualitative and quantitative insights to get a full spectrum view of your customer experience with session-to-session mapping between UserTesting and Quantum Metric.
Fuel Cycle: Efficiently launch tests to community members that know and trust your brand, directly from the UserTesting platform.
Get to insights faster
Access a pre-structured set of task templates and post-test analysis, auto-generated to point you to the most relevant insights
Grouped tasks and results: Choose a set of grouped tasks that aligns with your goal—like findability, content, and visual appeal—to see the results auto-generated in your Metrics tab. Pre-configured task groups and results streamline your test creation and post-test analysis to speed time to insight.
Scale customer insights
Better content discovery and stakeholder participation capabilities, designed to make insights more available for all teams across an organization
Global search: Search across multiple content types to access prior studies or quickly find the insights you need to share with your team and inform business decisions.
Workspace page: Access most-recently engaged content like tests, drafts, and highlight reel thumbnails—in a single view.
Hidden observers (Live Conversation): Seamlessly invite more teams to Live Conversation sessions—without disrupting the session as observers come and go.
En français … UserTesting: We’re excited to share that the UserTesting platform is now available in French for both customers and contributors.
Native media testing: Gather perspectives on media assets and securely upload an audio or video file directly onto UserTesting. Get fast feedback on products and experiences from contributors—before launching them publicly.
Test-level instant insight: Save hours of analysis and automatically detect patterns, anomalies, and key insights across multiple sessions and get straight to the aggregated results and high-value insights.
Redesigned navigation experience: Navigate and collaborate with a more intuitive, persistent navigation bar, folder management, a workspace switcher, and easily accessible resources.
Redesigned card sorting experience: View video feedback alongside card sorting metrics to gather a complete understanding of contributors’ mental models with this streamlined solution.
Self-service SSO: Provide an easier, faster way to provision SSO and conduct ongoing management of SSO settings. By allowing users to log in to the UserTesting platform with their corporate credentials, SSO provides customers with a more efficient and secure way to access the platform and manage platform users. Additionally, admins are now able to access the SSO settings page within the platform, which allows them to complete the initial SSO setup and manage it on an ongoing basis should any changes need to be made.
Insight customization: Customers can now give feedback on automatically-generated insights by adding their own custom terminology and providing feedback on the value of those insights.
Usage management for workspaces: Manage platform usage across the organization for teams leveraging workspaces for different departments, user groups, or lines of business.
UserTesting is HIPAA compliant: The UserTesting platform is now HIPAA compliant, enabling customers that are covered entities to gather feedback and insights, which includes managing protected health information, from the UserTesting Contributor Network or their own patients securely and confidently.
Seamless recorder for Invite Network: Tap into insights from employees, existing customers, industry experts, and people within unique demographics faster and easier than ever before.
Category filtering in the template gallery: Find relevant templates faster by filtering for templates based on your business goals.
Metaverse and virtual reality templates: Create the best, most immersive experiences for games, products, services, and other virtual reality (VR) experiences in any metaverse.
Enhanced usage and history dashboard: Efficiently track, monitor, and manage the UserTesting platform across your organization through increased visibility into overall testing capacity, usage by team member and workspace, as well as the account’s flex usage.
New training courses: Access new resources through the UserTesting University to help scale human insight with ease.
