Breadcrumb Glossary / v Glossary A repository of acronyms, jargon, and useful words for product and customer teams All A C D E F G H I L M N O P Q R S T U V W V Voice of Customer The voice of the customer (VoC) is capturing what customers say about your organization, product, service, or experience or their needs, wants, and expectations to optimize your organization’s customer experience. Read more