UserTesting for healthcare

Understand and empathize with patients to improve healthcare experiences and drive loyalty

Hero image solution- healthcare

Create better patient journeys

Ensure experiences meet patient needs across multiple touchpoints, from telehealth, to wellness apps, to in-office visits, and more
  • Images for Platform, Data Machine Learning

    Enrich data and analytics with patient insight

    Learn more
  • image for test mobile experiences with diverse audiences

    Optimize mobile patient experiences

    Learn more
  • Image for solutions - pro-services - audience services

    Reach every type of consumer from around the world

    Learn more

Deliver empathetic, personalized patient experiences with UserTesting

  • Thanks to the insights we collected through UserTesting, we are now able to better understand what patients need during these tough times and can work with healthcare providers to meet these demands.
    Diana Ye
    Product Design Lead
  • "We can co-create digital and product experiences with our target customers on a daily basis with UserTesting. No other solution makes it easier and faster to be Customer First, regardless of what we’re building." 
    Jiaqi Mao
    Growth Hacking Lead, Digital Marketing and Ecommerce
  • "Talking to patients builds empathy for the patients, and helps us understand the ‘why’ behind whatever we decide we are going to build."
    Frank Rosile
    Product Development Manager
  • "We use the UserTesting platform like a Swiss Army knife, from getting quick feedback on design prototypes to conducting a 300+ person deep dive on user personas."
    Pablo Sanchez Martin
    Vice President of Design at Total Brain
    Total Brain
  • "UserTesting breaks the barriers to understanding how and why people use our product. Now everyone can test and know for themselves."
    Natalia Suarez
    Product Designer

Understand patients throughout their health journey

Get started quickly with UserTesting templates to empathize, validate concepts, discover needs, and hear patients' thoughts on health experiences.

  • journey icon

    Understand the patient journey

    Understand how patients engage with you across multiple touchpoints

    Explore template
  • tablet 2 - graph icon

    Concept validation and testing

    Get candid feedback or validation to help evaluate a new concept or idea.

    Explore template
  • Monitor + phone icon

    Multichannel journey

    Understand how customers engage with your brand or products across multiple touchpoints.

    Explore template
  • investigation icon

    Competitive comparison

    Learn how customers feel about competitors and where you need an edge.

    Explore template
  • Laptop 2 - Graph icon

    Website evaluation

    Assess critical website characteristics such as appearance, ease of use, and trust.

    Explore template
  • tablet 3 - User icon

    Ad testing

    Gather reactions to your digital, print, or billboard—through human insight.

    Explore templates

Additional resources

Close up of person holding their phone near their laptop


Testing your mobile healthcare experience

Amidst digitalization, ensuring that these mobile healthcare experiences are seamless, intuitive, and centered upon patient needs is urgent.

teaser image for resource HIPPA guide


HIPAA and human insight

Get starting points for gathering feedback on experiences for any organization that needs to be HIPAA compliant.

teaser for customer GSK

Customer Story


Discover how biopharma leaders build websites that educate healthcare professionals about medicines and vaccines.